WHAT IS THE PROCESS FOR CREATING JEWELRY?
All of SilverDog's piece are handmade, working mainly in silver, either sterling or fine, with occasional copper, brass or bronze. All findings (ear wires, chains, clasps) are either sterling silver or gold-filled unless otherwise noted. Techniques used include traditional metalsmithing (forming, shaping, cutting metal), etching, stone-setting as well as precious metal clay sculpting and molding.
WHAT IS THE TIME LINE ONCE I PURCHASE A PIECE?
If an item is listed as ‘In Stock’, it will be shipped within 2 - 4 business days after purchase date, perhaps one or two more days if a custom chain is added.
If it is out of stock or in the archives, you can still purchase it. This is the time to let me know if you want to customize your piece in any way by contacting me here or through the shopping cart. I will respond promptly and we can go forward from there! Please allow 2 - 4 weeks for the production of your piece before shipment, although I strive for less.
You will receive an email notification with tracking information when your order has been shipped.
Please Note: Although you will typically receive the item pictured, if it is not in stock and is created just for you, due to the handmade nature of each piece, your purchased item may differ slightly from the photographs shown.
HOW DOES A CUSTOM PIECE WORK?
The first step is to contact me HERE with your initial thoughts and as much info/detail or even sketches as possible. I typically respond within 24 hours or the next business day, and may ask for more information before I provide any preliminary sketches.
Once you look at the those sketches we can move forward from there; as you refine your vision I will refine the concept on my end. We can communicate via email, messenger, FB messenger or even a Zoom call if necessary until we are both satisfied. Once we reach that point I'll present final sketches with a quote and/or options for you to decide on.
At this point I'll let you know the time frame, when I expect to complete it and when you can expect shipment. Once your 50% deposit is received I will begin work on your piece.
At each point in the process I will share photos and information with you for your input and approval.
Upon completion, typically within 2-6 weeks I'll share multiple images of your finished piece. Upon approval you pay the balance owed and your order will be ready to ship! Every piece is shipped with tracking information and insurance, and you will receive that in an email upon shipment.
WHAT IF I AM UNHAPPY WITH MY CUSTOM PIECE?
We will collaborate throughout the entire creation and you will approve each step, so it is not likely that this will happen. If there are any questions or issues let me know as soon as possible and we will work together to make everything right.
WHAT IS YOUR RETURN POLICY?
SilverDog's return policy is HERE.